At VIN-Report.Online, we strive to ensure that every customer is fully satisfied with our services. If you are not completely satisfied with your purchase, we’re here to help. Please review our refund policy carefully to understand your rights and how to request a refund.

1. Eligibility for Refunds

Refunds may be issued under the following conditions:

• You purchased a vehicle history report but did not receive the report due to a technical issue on our end.

• The vehicle history report you received is inaccurate or incomplete based on the data we clearly stated we would provide.

• You submit a refund request within 7 days of the purchase date.

2. Non-Refundable Conditions

We do not offer refunds under the following circumstances:

• The VIN entered was incorrect, invalid, or mistyped by the customer.

• You changed your mind after the report has been delivered.

• You did not review our sample report or did not fully understand the scope of our services before purchasing.

• Any delays or issues caused by third-party data providers or external factors beyond our control.

3. Refund Request Process

To request a refund, follow these steps:

1. Contact Us:
   Email us at Support@vin-report.online with your order details, including the purchase date and VIN.

2. Explain Reason:
   Provide a clear explanation of why you are requesting a refund. Attach any relevant screenshots or documentation.

3. Review:
   Our support team will review your request and respond within 1–2 business days.

4. Refund Approval

If your refund request is approved, we will process the refund to your original method of payment.
Depending on your card issuer, it may take several days for the credit to appear on your statement.

5. Contact Information

For questions or concerns regarding our refund policy, you may contact us at:

📧 Email: Support@vin-report.online
🌐 Website: https://vin-report.online/